Shipping policy

Here’s a professional and clear Shopping Policy tailored for an Australia-only dropshipping business:

Shopping Policy – Hasisu

Effective Date: 14/08/2025
Applies To: All orders placed on https://hasisu.com/

1. Shipping & Delivery

  • Service Area: We currently ship within Australia only.

  • Processing Time: Orders are processed within 1–3 business days after payment is received.

  • Delivery Time: Estimated delivery is 7–15 business days, depending on product availability and your location.

  • Shipping Fees: Calculated at checkout based on weight, size, and destination. Some items may qualify for free shipping promotions.

  • Tracking: A tracking number will be provided once your order is dispatched.

2. Order Changes & Cancellations

  • Cancellations: Orders can be cancelled within 2 hours for a full refund. Once processing has started, cancellation is not possible.

3. Returns & Refunds

Returns are accepted only for the following reasons:

  • Item arrives damaged or defective.

  • Wrong item received.

  • Item not delivered within 30 days of shipping date.

Return Conditions:

  • You must contact us within 7 days of receiving your item.

  • Items must be unused, in original packaging, and accompanied by proof of purchase.

  • Return shipping costs are the buyer’s responsibility unless the return is due to our error.

Refund Method: Refunds will be issued to your original payment method within 5–10 business days after your return is processed.

4. Product Availability

  • As we source products from various suppliers, availability may change without notice.

  • If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative item.

5. Pricing & Payment

  • All prices are in Australian Dollars (AUD) and include GST where applicable.

  • Accepted payment methods: Visa, Mastercard, PayPal.

6. Customer Support

For all inquiries, please contact us at:
📧 info.hasisu@gmail.com
We aim to respond within 1–2 business days.

7. Disclaimer

  • Delivery delays may occur due to factors beyond our control (e.g., supplier delays, customs clearance, extreme weather).

  • We are not responsible for incorrect shipping details provided by customers.

If you want, I can also create a shorter, customer-friendly version of this for your Shopify store’s FAQ page so shoppers find it easy to read without scrolling too much.